Prescription refills requested by you or your pharmacy require 72 hours to process. Refills may be requested Monday through Friday from 8:00am to 5:00pm. Requests left with our answering service during non-business hours will not be filled. Refill requests should be left on the provider’s designated clinical staff voicemail.

The following information is needed:

  • Name
  • Date of birth
  • Phone number where you can easily be reached
  • Name and dosage of medication
  • Name and location of pharmacy

We will only contact you if there is a problem. Please contact your pharmacy to verify that your medication is ready for pick up.

* Some narcotic and other controlled-substance prescriptions cannot be filled over the telephone. You will need to come into the office and pick up the original paper prescription.

Our office policy allows us to deny any requests for refills unless the patient has a follow up appointment scheduled. In the event that a patient is out of medication and an appointment is scheduled within 4 days, the provider will approve a refill that will last until your next scheduled appointment. However, if that appointment is canceled after receiving the short-term refill, future refills will only be filled at the time of your next appointment.

Please be aware that there are multiple ways to obtain your prescriptions. Some options may be provided as a 30-day or 90-day supply that you pick up at your local pharmacy or as a 90-day supply that is sent to your home through a mail-order pharmacy. Please make sure that you specify this information when requesting a refill. We will do our best to make sure we honor those requests.

As a reminder, patients can access the Patient Portal for all refill requests!

ECW Patient Portal – Contact your Primary Care Physician online.